Shipping Information

At Trend Whisper, we are committed to providing you with a seamless shopping experience. Below are the details of our shipping options, processing times, and delivery estimates:

  • Order Processing Time: 1-2 business days
  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after dispatch
    • Shipping Cost: $12.95
  • Free Shipping:
    • Carrier: EMS
    • Delivery Time: 15-25 business days after dispatch
    • Free on orders over $50

Please note that delivery times may vary depending on your location and customs processing. We ship globally, excluding certain remote areas and parts of Asia.

Returns & Exchanges Policy

We want you to be completely satisfied with your purchase from Trend Whisper. If for any reason you are not happy with your order, we offer a straightforward returns and exchanges process. Please review the following information carefully:

Eligibility for Returns & Exchanges

  • Items must be unused, in the same condition as received, and in their original packaging.
  • You must have the receipt or proof of purchase.
  • Returns and exchanges are accepted within 15 days of receiving your order.

Non-Returnable Items

Due to the delicate nature of certain materials, the following items are non-returnable unless they are defective:

  • Lace Dresses: These items cannot be returned or exchanged unless there is a manufacturing defect.
  • Satin Dresses: Satin garments are also non-returnable unless there is a manufacturing defect.

How to Initiate a Return or Exchange

  1. Contact our customer service team at [email protected] to request a Return Merchandise Authorization (RMA) number.
  2. Once you receive your RMA number, securely package the item in its original packaging and include the RMA number on the outside of the package.
  3. Ship the package to the following address:
    Trend Whisper Returns
    971 Zenith Loop
    Fayetteville, US 72701

Refund Process

  • Once your return is received and inspected, we will send you an email notification.
  • If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchange Process

  • If you are requesting an exchange, please indicate the desired item and size in your initial email.
  • Once we receive your returned item, we will process the exchange and ship the new item to you. Exchanges are subject to availability.

Return & Exchange Request Template

Use the following template to request a return or exchange:

Subject: Return/Exchange Request - Order #[Your Order Number]

Email Body:
Dear Trend Whisper Team,

I would like to request a return/exchange for my recent order (Order #[Your Order Number]). Below are the details:

Item(s) to Return/Exchange: [List the item(s) and their sizes]
Reason for Return/Exchange: [Provide a brief explanation]
Preferred Resolution: [Refund/Exchange]

Please provide me with the RMA number and further instructions to proceed.

Thank you,
[Your Full Name]
[Your Contact Information]

Shipping Costs for Returns & Exchanges

Customers are responsible for the shipping costs associated with returning items. Shipping costs are non-refundable. If you are exchanging an item, you will also be responsible for the shipping costs of the new item.

Contact Us

If you have any questions about our Shipping & Returns policy, please contact us at [email protected]. We are here to help!

Thank you for shopping with Trend Whisper. We appreciate your business and are committed to providing you with a seamless shopping experience.